1.Scope

These General Terms and Conditions (GTC) apply to all services offered by Swiss VIP Transfer Tourisme GmbH, including VIP transfers, business transfers, chauffeur services, airport transfers, city tours, excursions, and services for persons with reduced mobility.

2.Conclusion of Contract

A contract is concluded upon written or electronic booking confirmation by Swiss VIP Transfer Tourisme GmbH. The customer is responsible for ensuring the accuracy of the provided information.

3.Scope of Services

The agreed services will be provided as outlined in the booking confirmation. Additional services can be provided upon prior agreement and at an additional cost.

4.Prices and Payment Terms

All prices are stated in Swiss Francs (CHF) and include statutory VAT unless otherwise agreed. Payments must be made no later than the date specified in the contract. Accepted payment methods include credit card, bank transfer, or other explicitly agreed payment options.

5.Cancellations and Changes

5.1.Cancellations by the Customer

Up to 48 hours before the agreed time: free of charge.

48 to 24 hours before the agreed time: 50% of the agreed price.

Less than 24 hours before the agreed time: 100% of the agreed price.

5.2.Cancellations by Swiss VIP Transfer Tourisme GmbH

Swiss VIP Transfer Tourisme GmbH reserves the right to cancel services due to unforeseen events (e.g., weather conditions, force majeure). In such cases, any payments already made will be fully refunded.

6.Liability

6.1.Disclaimer

Swiss VIP Transfer Tourisme GmbH is not liable for delays or cancellations caused by unforeseen events such as traffic disruptions, natural disasters, or official orders.

6.2.Limitation of Liability

The liability of Swiss VIP Transfer Tourisme GmbH for damages not caused by intent or gross negligence is limited to the total agreed price of the service.

7.Customer Obligations

The customer is obliged to follow the driver’s instructions and to treat the vehicles with care. The customer is liable for any damages to the vehicle or other items caused by them.

8.Data Protection

Swiss VIP Transfer Tourisme GmbH treats customers' personal data confidentially and in compliance with applicable data protection regulations. Data will be used solely for contract fulfillment and internal purposes.

9.Applicable Law and Jurisdiction

Swiss law exclusively applies. The place of jurisdiction is the registered office of Swiss VIP Transfer Tourisme GmbH.

10.Severability Clause

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision will be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.